* { box-sizing: border-box; margin: 0; padding: 0; }

:root {
  --brand: #0b6bb5; --brand-forte: #075289; --brand2: #0ea5e9; --btn-texto: #fff;
  --bg: #eef3f8; --card: #fff; --card2: #f3f7fb; --input: #fff;
  --texto: #10202e; --titulo: #04162e; --suave: #5b7186;
  --borda: #dde7f0; --borda-forte: #c3d5e4;
  --ok: #059669; --alerta: #d97706; --erro: #dc2626;
  --bolha-in: #ffffff; --bolha-out: #d9f2ff; --chat-bg: #e8eef4;
  --sombra: 0 1px 2px rgba(16,24,40,.06), 0 1px 3px rgba(16,24,40,.08);
  --sombra-lg: 0 18px 45px rgba(16,24,40,.18);
  --r: 12px;
  color-scheme: light;
}
:root[data-theme="dark"] {
  --brand: #38bdf8; --brand-forte: #0ea5e9; --brand2: #67e8f9; --btn-texto: #04162e;
  --bg: #0b1420; --card: #111d2b; --card2: #172637; --input: #0e1926;
  --texto: #dbe7f3; --titulo: #f1f7fd; --suave: #8ba2b8;
  --borda: #22344a; --borda-forte: #2e4660;
  --bolha-in: #172637; --bolha-out: #0f3a55; --chat-bg: #0d1824;
  color-scheme: dark;
}
@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) {
    --brand: #38bdf8; --brand-forte: #0ea5e9; --brand2: #67e8f9; --btn-texto: #04162e;
    --bg: #0b1420; --card: #111d2b; --card2: #172637; --input: #0e1926;
    --texto: #dbe7f3; --titulo: #f1f7fd; --suave: #8ba2b8;
    --borda: #22344a; --borda-forte: #2e4660;
    --bolha-in: #172637; --bolha-out: #0f3a55; --chat-bg: #0d1824;
    color-scheme: dark;
  }
}

html, body { height: 100%; }
body { font: 14px/1.45 Inter, system-ui, sans-serif; background: var(--bg); color: var(--texto); }
[hidden] { display: none !important; }
h1, h2 { font-family: Sora, Inter, sans-serif; color: var(--titulo); }
h1 { font-size: 1.35rem; }
h2 { font-size: 1rem; margin-bottom: 8px; }
small { color: var(--suave); }
.suave { color: var(--suave); font-size: .88rem; margin-bottom: 10px; }
.mt { margin-top: 18px; }
.erro { color: var(--erro); font-size: .88rem; }

input, textarea, select {
  font: inherit; color: var(--texto); background: var(--input);
  border: 1px solid var(--borda-forte); border-radius: 9px; padding: 9px 11px; width: 100%;
}
textarea { resize: vertical; }
input:focus, textarea:focus, select:focus { outline: none; border-color: var(--brand); box-shadow: 0 0 0 3px color-mix(in srgb, var(--brand) 22%, transparent); }
label { display: block; font-weight: 600; font-size: .88rem; margin-bottom: 12px; }
label > input, label > textarea, label > select { margin-top: 5px; font-weight: 400; }
label small { font-weight: 400; }

.btn { font: inherit; font-weight: 600; border: 0; border-radius: 9px; padding: 9px 16px; cursor: pointer; white-space: nowrap; }
.btn-pri { background: var(--brand); color: var(--btn-texto); }
.btn-pri:hover { background: var(--brand-forte); }
.btn-sec { background: var(--card2); color: var(--texto); border: 1px solid var(--borda); }
.btn-sec:hover { border-color: var(--borda-forte); }
.btn-perigo { background: transparent; color: var(--erro); border: 1px solid color-mix(in srgb, var(--erro) 40%, transparent); }
.btn-p { padding: 6px 11px; font-size: .84rem; }
.btn:disabled { opacity: .55; cursor: default; }
.btn-icone { background: none; border: 0; cursor: pointer; font-size: 1.05rem; padding: 6px; border-radius: 8px; color: var(--texto); }
.btn-icone:hover { background: var(--card2); }

/* ---------- Login ---------- */
.tela-centro { min-height: 100%; display: grid; place-items: center; padding: 16px; }
.cartao-login { width: 100%; max-width: 380px; background: var(--card); border: 1px solid var(--borda); border-radius: 16px; padding: 28px; box-shadow: var(--sombra-lg); }
.cartao-login.largo { max-width: 460px; }
.cartao-login .btn { width: 100%; margin-top: 6px; }
.marca { display: flex; gap: 12px; align-items: center; margin-bottom: 22px; }
.marca strong { display: block; font-family: Sora, sans-serif; font-size: 1.1rem; color: var(--titulo); }
.marca-icone { display: grid; place-items: center; width: 40px; height: 40px; border-radius: 11px; background: linear-gradient(135deg, var(--brand), var(--brand2)); font-size: 1.2rem; flex: none; }
.cli-lista { max-height: 50vh; overflow: auto; margin: 10px 0; display: grid; gap: 6px; }
.cli-lista button { text-align: left; font: inherit; padding: 10px 12px; border-radius: 9px; border: 1px solid var(--borda); background: var(--card2); color: var(--texto); cursor: pointer; }
.cli-lista button:hover { border-color: var(--brand); }

/* ---------- Estrutura ---------- */
.app { display: grid; grid-template-columns: 220px 1fr; height: 100vh; height: 100dvh; }
.nav { background: var(--card); border-right: 1px solid var(--borda); display: flex; flex-direction: column; padding: 14px 10px; gap: 2px; min-height: 0; }
.nav-topo { display: flex; gap: 10px; align-items: center; padding: 4px 6px 14px; }
.nav-cliente { min-width: 0; }
.nav-cliente strong { display: block; color: var(--titulo); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.wa-pill { display: inline-flex; align-items: center; gap: 5px; font-size: .76rem; }
.wa-pill::before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: var(--suave); }
.wa-pill.on::before { background: var(--ok); }
.wa-pill.off::before { background: var(--erro); }
.nav-grupo { font-size: .7rem; text-transform: uppercase; letter-spacing: .08em; color: var(--suave); padding: 14px 10px 4px; }
.nav-item { display: flex; align-items: center; gap: 10px; width: 100%; font: inherit; font-weight: 500; text-align: left; padding: 9px 10px; border: 0; border-radius: 9px; background: none; color: var(--texto); cursor: pointer; }
.nav-item:hover { background: var(--card2); }
.nav-item.ativo { background: color-mix(in srgb, var(--brand) 14%, transparent); color: var(--brand-forte); font-weight: 600; }
:root[data-theme="dark"] .nav-item.ativo { color: var(--brand); }
.nav-item span { width: 20px; text-align: center; }
.badge { margin-left: auto; background: var(--erro); color: #fff; border-radius: 99px; font-size: .72rem; padding: 1px 7px; }
.nav-rodape { margin-top: auto; border-top: 1px solid var(--borda); padding-top: 10px; }
.eu { padding: 0 6px 6px; }
.eu strong { display: block; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.nav-acoes { display: flex; gap: 2px; }
body:not(.gerente) .so-gerente { display: none !important; }
body:not(.suporte) .so-suporte { display: none !important; }
body.suporte .so-equipe { display: none !important; }

.conteudo { min-width: 0; min-height: 0; overflow: auto; }
.view { padding: 22px 26px; max-width: 1100px; }
#view-conversas { padding: 0; max-width: none; height: 100%; }
.view-topo { display: flex; justify-content: space-between; align-items: flex-start; gap: 16px; margin-bottom: 18px; flex-wrap: wrap; }
.view-topo p { color: var(--suave); margin-top: 3px; }
.cartao { background: var(--card); border: 1px solid var(--borda); border-radius: var(--r); padding: 18px; box-shadow: var(--sombra); }
.busca { max-width: 420px; margin-bottom: 14px; }

/* ---------- Conversas ---------- */
.conv { display: grid; grid-template-columns: 340px 1fr; height: 100%; min-height: 0; }
.conv-lista { border-right: 1px solid var(--borda); background: var(--card); display: flex; flex-direction: column; min-height: 0; }
.conv-topo { display: flex; gap: 8px; padding: 12px; }
.abas { display: flex; gap: 4px; padding: 0 12px 10px; overflow-x: auto; scrollbar-width: none; }
.aba { font: inherit; font-size: .8rem; font-weight: 600; border: 1px solid var(--borda); background: var(--card2); color: var(--suave); border-radius: 99px; padding: 4px 10px; cursor: pointer; white-space: nowrap; }
.aba.ativa { background: var(--brand); border-color: var(--brand); color: var(--btn-texto); }
.aba b { font-weight: 700; margin-left: 3px; }
.lista { overflow-y: auto; flex: 1; min-height: 0; }
.item { display: grid; grid-template-columns: 40px 1fr auto; gap: 10px; padding: 10px 12px; border-top: 1px solid var(--borda); cursor: pointer; }
.item:hover { background: var(--card2); }
.item.sel { background: color-mix(in srgb, var(--brand) 12%, transparent); }
.avatar { width: 40px; height: 40px; border-radius: 50%; display: grid; place-items: center; font-weight: 700; color: #fff; background: linear-gradient(135deg, var(--brand), var(--brand2)); }
.item-meio { min-width: 0; }
.item-meio strong { display: block; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; color: var(--titulo); }
.item-meio .ult { color: var(--suave); font-size: .84rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.item-dir { text-align: right; font-size: .74rem; color: var(--suave); display: flex; flex-direction: column; align-items: flex-end; gap: 4px; }
.item-dir .badge { margin: 0; }
.tags { display: flex; gap: 4px; flex-wrap: wrap; margin-top: 3px; }
.tag { font-size: .7rem; font-weight: 600; padding: 1px 7px; border-radius: 99px; background: var(--card2); border: 1px solid var(--borda); color: var(--suave); }
.tag.bot { color: #7c3aed; border-color: color-mix(in srgb, #7c3aed 35%, transparent); }
.tag.fila { color: var(--alerta); border-color: color-mix(in srgb, var(--alerta) 40%, transparent); }
.tag.atendendo { color: var(--ok); border-color: color-mix(in srgb, var(--ok) 40%, transparent); }
.lista-vazia { padding: 30px 16px; text-align: center; color: var(--suave); }

.chat { display: flex; flex-direction: column; min-height: 0; min-width: 0; background: var(--chat-bg); }
.chat-vazio { margin: auto; text-align: center; color: var(--suave); }
.chat-vazio div { font-size: 2.6rem; margin-bottom: 6px; }
.chat-cheio { display: flex; flex-direction: column; height: 100%; min-height: 0; }
.chat-topo { display: flex; align-items: center; gap: 10px; padding: 10px 14px; background: var(--card); border-bottom: 1px solid var(--borda); flex-wrap: wrap; }
.chat-quem { min-width: 0; flex: 1; }
.chat-quem strong { display: block; color: var(--titulo); }
.chat-acoes { display: flex; gap: 6px; flex-wrap: wrap; }
.voltar { display: none; }
.msgs { flex: 1; overflow-y: auto; padding: 16px 6%; display: flex; flex-direction: column; gap: 6px; min-height: 0; }
.bolha { max-width: min(75%, 560px); padding: 7px 10px 5px; border-radius: 10px; box-shadow: var(--sombra); white-space: pre-wrap; overflow-wrap: anywhere; }
.bolha.entrada { background: var(--bolha-in); align-self: flex-start; border-top-left-radius: 3px; }
.bolha.saida { background: var(--bolha-out); align-self: flex-end; border-top-right-radius: 3px; }
.bolha .meta { display: block; text-align: right; font-size: .7rem; color: var(--suave); margin-top: 2px; }
.dia { align-self: center; font-size: .74rem; color: var(--suave); background: var(--card); padding: 2px 10px; border-radius: 99px; margin: 6px 0; }
.compor { display: flex; gap: 8px; padding: 10px 14px; background: var(--card); border-top: 1px solid var(--borda); align-items: flex-end; }
.compor textarea { resize: none; max-height: 140px; }
.compor-aviso { padding: 10px 14px; background: var(--card); border-top: 1px solid var(--borda); color: var(--suave); font-size: .86rem; }

/* ---------- Tabelas ---------- */
.tabela-wrap { overflow-x: auto; background: var(--card); border: 1px solid var(--borda); border-radius: var(--r); }
.tabela { width: 100%; border-collapse: collapse; }
.tabela th, .tabela td { padding: 10px 12px; text-align: left; border-bottom: 1px solid var(--borda); vertical-align: middle; }
.tabela th { font-size: .75rem; text-transform: uppercase; letter-spacing: .05em; color: var(--suave); background: var(--card2); }
.tabela tr:last-child td { border-bottom: 0; }
.tabela td.acoes { text-align: right; white-space: nowrap; }
.tabela .inativo { opacity: .5; }

/* ---------- Departamentos ---------- */
.linha-form { display: flex; gap: 8px; max-width: 520px; margin-bottom: 14px; }
.dp-lista { display: grid; gap: 8px; max-width: 720px; }
.dp { display: flex; align-items: center; gap: 10px; background: var(--card); border: 1px solid var(--borda); border-radius: var(--r); padding: 10px 12px; }
.dp .num { width: 28px; height: 28px; border-radius: 8px; display: grid; place-items: center; background: var(--card2); font-weight: 700; flex: none; }
.dp .dp-nome { flex: 1; min-width: 0; }
.dp.inativo { opacity: .55; }

/* ---------- ChatBot ---------- */
.bot-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; align-items: start; }
.chave { display: flex; gap: 10px; align-items: flex-start; padding: 10px; background: var(--card2); border-radius: 10px; }
.chave input { width: auto; margin-top: 3px; }
.chave small { display: block; font-weight: 400; }
.resp { border: 1px solid var(--borda); border-radius: 10px; padding: 10px; margin-bottom: 10px; display: grid; gap: 6px; }
.resp-topo { display: flex; gap: 6px; }
.previa { background: var(--chat-bg); border-radius: 10px; padding: 14px; }
.previa .bolha { max-width: 100%; }

/* ---------- WhatsApp ---------- */
.wa-cartao { max-width: 520px; text-align: center; }
.wa-cartao img { width: 260px; max-width: 100%; border-radius: 10px; background: #fff; padding: 8px; margin: 12px auto; display: block; }
.wa-cartao ol { text-align: left; margin: 10px 0 14px 20px; color: var(--suave); }
.wa-estado { font-size: 1.05rem; font-weight: 700; margin-bottom: 6px; }

/* ---------- Modal / toast ---------- */
.modal-fundo { position: fixed; inset: 0; background: rgba(4,12,22,.55); display: grid; place-items: center; padding: 16px; z-index: 50; }
.modal { width: 100%; max-width: 480px; max-height: 92vh; overflow: auto; background: var(--card); border-radius: 16px; padding: 22px; box-shadow: var(--sombra-lg); }
.modal h2 { font-size: 1.1rem; margin-bottom: 14px; }
.modal-botoes { display: flex; justify-content: flex-end; gap: 8px; margin-top: 14px; }
.checks { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 6px; }
.checks label { display: inline-flex; gap: 6px; align-items: center; font-weight: 500; margin: 0; padding: 6px 10px; border: 1px solid var(--borda); border-radius: 99px; cursor: pointer; }
.checks input { width: auto; }
.aviso { font-size: .84rem; background: color-mix(in srgb, var(--alerta) 12%, transparent); color: var(--texto); border-radius: 9px; padding: 9px 11px; margin-bottom: 12px; }
.toast { position: fixed; bottom: 20px; left: 50%; transform: translateX(-50%); background: var(--titulo); color: var(--bg); padding: 10px 18px; border-radius: 10px; z-index: 60; box-shadow: var(--sombra-lg); max-width: calc(100% - 32px); }
.toast.erro { background: var(--erro); color: #fff; }

/* ---------- Celular ---------- */
@media (max-width: 860px) {
  .app { grid-template-columns: 1fr; grid-template-rows: 1fr auto; }
  .nav { grid-row: 2; flex-direction: row; overflow-x: auto; padding: 6px; border-right: 0; border-top: 1px solid var(--borda); gap: 2px; }
  .nav-topo, .nav-grupo, .eu { display: none; }
  .nav-item { flex-direction: column; gap: 1px; font-size: .7rem; padding: 6px 8px; width: auto; min-width: 64px; align-items: center; position: relative; }
  .nav-item .badge { position: absolute; top: 0; right: 4px; }
  .nav-rodape { margin: 0 0 0 auto; border: 0; padding: 0; display: flex; align-items: center; }
  .view { padding: 16px; }
  .conv { grid-template-columns: 1fr; }
  .conv.com-chat .conv-lista { display: none; }
  .conv:not(.com-chat) .chat { display: none; }
  .voltar { display: inline-block; }
  .msgs { padding: 12px; }
  .bolha { max-width: 88%; }
  .bot-grid { grid-template-columns: 1fr; }
  .chat-acoes .btn { font-size: .78rem; padding: 5px 8px; }
}
.conv-topo input { flex: 1; min-width: 0; }
.conv-topo .btn { flex: none; }
@media (max-width: 860px) {
  .chat-acoes { width: 100%; }
  .chat-acoes .btn { flex: 1; }
  .nav-item { min-width: 58px; font-size: .66rem; }
}

/* ---------- Configurações: horário ---------- */
.dias { display: grid; gap: 6px; margin: 12px 0; }
.dia-linha { display: grid; grid-template-columns: 110px 1fr 1fr; gap: 8px; align-items: center; }
.dia-linha label { margin: 0; display: flex; gap: 8px; align-items: center; font-weight: 600; }
.dia-linha label input { width: auto; margin: 0; }
.dia-linha input[type="time"] { padding: 6px 8px; }
.dia-linha.fechado input[type="time"] { opacity: .35; }
.dias.desligado { opacity: .5; }
.bot-grid > * { min-width: 0; }
.dia-linha > * { min-width: 0; }
@media (max-width: 860px) {
  .dia-linha { grid-template-columns: 92px 1fr 1fr; gap: 6px; }
  .dia-linha input[type="time"] { padding: 6px 4px; }
}

/* ---- Logo do cliente ---- */
.marca-login { display: flex; flex-direction: column; align-items: center; text-align: center; gap: 6px; margin-bottom: 22px; }
.marca-login strong { font-family: Sora, sans-serif; font-size: 1.15rem; color: var(--titulo); }
.marca-login small { color: var(--suave); }
.logo-marca { max-width: 200px; max-height: 72px; object-fit: contain; margin-bottom: 6px; }
.logo-nav { width: 40px; height: 40px; object-fit: contain; border-radius: 10px; flex: none; }
.logo-edicao { display: flex; gap: 16px; align-items: center; flex-wrap: wrap; }
.logo-previa { width: 160px; height: 96px; display: grid; place-items: center; border: 1px dashed var(--borda-forte); border-radius: var(--r); background: var(--card2); padding: 10px; }
.logo-previa img { max-width: 100%; max-height: 100%; object-fit: contain; }
.logo-botoes { display: flex; flex-direction: column; gap: 8px; }
.logo-botoes label.btn { cursor: pointer; text-align: center; }